Shipping policy

We work hard to ensure that we ship all orders within one working day, however during busier periods it may take up to three. Delivery times are estimates only and are displayed on top of the time for picking & shipping your order.

All orders we ship are traceable via a tracking link provided in your shipping confirmation email.

If you have any additional questions please send us an email at support@unborn.co and we will get back to you, normally within one working day.

 If you have any questions regarding retruns, exchanges or refunds please have a look on our Return Policy

 

SHIPPING RELATED TO REFERRAL CAMPAIGNS

  • All shipments related to referral campaigns will incur shipping costs, regardless of the order amount.

  • You may place multiple orders over time as you receive several discount codes. This may result in paying for shipping more than once.

  • We will wait for up to 5 days to ship your order. If you place a second or third order within that timeframe using the same delivery address, we will refund any duplicated shipping costs.

 

SHIPPING TO EU COUNTRIES

 

Free Returns and exchanges on all orders
Return Period 30 Days


Shipping to the Netherlands

DPD HOME (1-3 Days): €7,- (Free for orders over €99)
POSTNL (1-3 Days): €7,- Free (orders over €99)

 

Shipping to Belgium, Germany, Luxemburg

DPD HOME (2-4 Days): €9,- (Free for orders over €125)
DHL Express (1-3 Days): €25,- 

 

Shipping to Austria, Denmark, France

DPD HOME (2-4 Days): €13,- (Free for orders over €125)
DHL Express (1-3 Days): €35,- 

 

Shipping to Czechia, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Spain, Sweden,

DPD HOME (3-5 Days): €15,- (Free for orders over €150)
DHL Express (1-3 Days): €40,- 

 

Shipping to all other EU countries

DHL Parcel (3-5 Days): €25,- (Free for orders over €250)
DHL Express (1-3 Days): €45,- 

  

SHIPPING OUTSIDE OF THE EU

 

If you live outside of the EU you, the customer, will cover the return shipping, we will cover the shipping cost of the exchange when applicable.

Outside the EU we ship our products DAP (Duties At Place), this means that you the buyer have to pay for import customs clearance, duties, and taxes upon delivery. Please check with your customs office for specific details.

 

Shipping to United Kingdom

DPD HOME (2-4 Days): €15,- (Free for orders over €150)
DHL Express (1-3 Days): €40,- 


Shipping to: Norway, Switzerland, United States, Canada

DHL Express (2-3 Days): €45,- For orders smaller than €150
DHL Express (2-3 Days): €35,- For orders smaller than €250
(Free for orders over €250)

 

SHIPPING GENERAL

 

DELIVERY

Delivery of items purchased at our website will be carried out via the postal services and their partners around the world. In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must fill the address form correctly and it is advisable to leave a contact telephone number in the corresponding field. Once the order has been handed over to the carrier, UNBORN will send customers a track and trace code, allowing them to track the order from their computer at any moment until final reception.

 

DELIVERY TERMS

UNBORN will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the customer), UNBORN cannot be held responsible for the (partial) loss of the shipment. In case UNBORN needs additional information regarding a delivery address, the customer may be approached by us to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

 

All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.

 

TAX AND DUTIES

Prices do not include delivery charges. All prices shown on our website include 21% VAT. Please note: non-EU customers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of such import duties and taxes. Please note that we have no control over these charges and, since they are different for different countries, we cannot predict their amount. We advise customers to contact their local customs office for further information.

 

PAYMENT METHODS

UNBORN offers a wide variety of payment methods. Our safe payment methods include, amongst others: Visa, MasterCard, Maestro and Paypal. For all payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the customer is correct.

 

PAYMENT SECURITY

In order to offer maximum security in the payment system, UNBORN uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.